We gladly accept returns and exchanges within 14 days of the delivery date.
We make your return shipping easy: use the pre-addressed UPS return label included in your order.
If you prefer, you may ship the return package at your charge, using a courier of your choice.
Discover all details in the following sections:
A) RETURN POLICY
You can return any item purchased on the FRAQAIR Online Store within 14 days of the delivery date. Here’s how:
- Fill out the Return Form, and choose the “After Sales services” option by indicating in the free text box the product name, size, and color you want to return for.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. We will deduct a flat Processing Fee of EUR 5.00 (plus Sales Tax on this fee, where applicable) from your refund.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches our logistic center, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of the delivery date.
Fill out the Return Form, choose the “After Sales services” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.
We usually accept returns within 3 business days of their arrival at our logistic center. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: you will see the refund in your PayPal account within 24 hours of the Return Confirmation email.